From a family member November 2020
Thank you for looking after my darling C and letting me in every day to be with her for the last cherished moments. You also looked after me as if I were one of your residents. Angels all of you, God Bless.
From a healthcare professional October 2019
Quality of care at RHH is fantastic. Staff are very empathetic and kind. There is a good range of activities/groups provided. All staff are person-centered in their approach and go the extra mile for their residents. Good Dementia awareness demonstrated. Good liaison with family/relatives, keeping them involved in care plans. RHH an example of fantastic dementia-friendly care.
From a card received in October 2019
We would like to say a big thank you for making a very difficult decision and time easier. Thank you for moving A to his new room it is lovely and he really likes it. Our first month has been made easier due to the lovely helpful staff it really matters to us. Lots of love D and M
From a card received in October 2019
‘Thank you for making Mums last few years a joy to live. When circumstances meant she needed to go to a home we were all concerned she would hate it – that was never the case in her time with you all. Thank you‘
From a letter received in October 2019
‘Dear Sandra and all the team,
We would like to thank you for the care you gave to our dad. Quiet as he was at times he was happy in your care and was comfortable being with you. Dad died so peacefully with your amazing care right to the end, we appreciate this so much. Keep doing what you do.’
From a card received in September 2019
‘My wife enjoyed the excellent care of your using home until she passed away on 22nd August. I am writing on behalf of J and her family to thank you for the excellent care that she received the team were all exemplary and I shall never forget the kindness and help we were given.
The home has a feeling and ambience of being a home, which was important coupled with long and very experienced expertise in the management of dementia. It was friendly and warm and my sister in law and I came to regard Sandra and Lorraine and their staff as friends. ‘
From a letter sent to the Linda, the home manager
My sister and I would like to formally thank you and your entire team for taking very good care of mum during her brief stay at Highbury Rise. From the very first day that mum arrived at Highbury to her last day the care provided was faultless. Whenever we called to see how mum was we always got an answer,we never had to be put on hold and never had someone saying that they would call back. We always had the reassurance that mum was in good hands. We were always kept well informed when mum was having a bad day too. Whenever we visited we were always made to feel at home and of course we always had a cup of tea. Care homes have had a lot of bad press which tends to put places like Highbury Rise in the shadows and in our opinion Highbury is and should be a shinning example of what good care can be. It might not be the newest or the most modern care home but the things that make a difference to the resident can’t be found in the paintwork or the way the building looks but can be found in the people who work there. Shortly before mum passed away we asked her is she content and happy, she looked up for a few seconds and said “Yes i am”. We could not have asked for more. So, a great BIG thank you to you and your wonderful team at Highbury. Many thanks R & S’
‘Thank you for the love care and attention you gave Mum during her stay, many of you went above and beyond the call of duty to support Mum and the family. We will never forget. L’